Oct 15, 2009 Re: Online Casino Chargebacks. An additional thought. While the timing and circumstances appear to point to the casino, and I personally consider all on-line casino's to be suspect, you don't actually know that the casino is the entity that passed your card number and charge information to the merchant. You may have a different information leak.

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• The best online casino Australia options offer the choice to instantly deposit with your credit card, and some also let you withdraw your winnings onto your credit card. This would come in the form of a chargeback. Say you owe the credit card company $1,000, and win $500 at the casino and withdraw it as a chargeback.
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Having a positive experience with online gaming depends on a number of factors. While the quality of the service provided by the online casino is important, we’ve found that a lot the negative experiences reported by players often originates from their own decisions. One of these problematic areas surrounds the topic of credit card use and chargebacks. There are a number of reasons that players decide to perform a chargeback with an online casino.

In some cases, the decision might be justified, but we have the tendency to believe that most chargebacks done by players are in fact not fair to the online casino. The problem is that players don’t understand the consequences of online casino chargebacks, which influence both the player’s continuation as an online casino fan, and the industry as a whole.

Play Smart

Making smart choices as an online casino player is central to having an enjoyable casino experience. For some reason, when it comes to anything casino-related, some people have a strange attitude with regards to how they relate to a casino as a business. Maybe it’s because of the “beat the house” idea. Or maybe it’s the fact that the relationship between a casino and its customers is based around a sensitive issue – money. Whatever the reason is, your attitude as a player is important in ensuring that you can have the best time possible playing casino games online.

Many of the most important decisions you can make as an online casino player revolve around how you manage your funds. You need to know how much money you can afford to lose before you start playing. While we don’t play casino games in order to lose, it is a possible mathematical outcome. If you prepare for this outcome, you will be able to play casino games online without a care in the world. And the added bonus is, you will enjoy your wins even more.

How does this relate to chargebacks? Well, many players choose to perform a chargeback for emotional reasons. It’s not that they truly believe they’ve been scammed by an online casino, but instead, the experience of losing more money than they should have allowed themselves to, creates an intense feeling of remorse and anger. This then leads them to the idea that need to fight back and the opponent becomes the online casino. This emotional reaction contradicts any rationality since online casinos don’t force anyone to deposit money or play games. It’s always the choice of the player. It’s your responsibility to manage your money, and if you end up spending more than you should, that’s on you.

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Performing a Chargeback against a Fraudulent Casino

In cases where a player is scammed by an online casino, or any other fraudulent online business, it of course makes sense to perform a chargeback. If you are certain that your money has been taken illegally from you, then it’s part of the credit card company’s service to help protect you and your money. The thing is, an illegal act is something that clearly oversteps a legal boundary. There are no grey areas. If the casino is licensed, if you are a legitimate player (over 18 years old etc.), and if you’ve agreed to the terms and conditions, there’s not much you can do to really prove that the casino has done you wrong. Yes, it’s possible that you’ve stumbled upon an activity used by the casino to cheat players, but most of the major online casino brands don’t do that kind of thing. If you do feel that you’ve been cheated and that the law has been broken, then by all means perform a chargeback and seek legal advice immediately. However, if your claims that the online casino is “unfair” are based upon statements that can be considered completely subjective such as “I played 3 different slots for 3 hours and only won twice”, then wait a moment before you act. Do you really think you’ve been cheated? Or, is this an emotional response to having lost money?

It might seem that we’re taking the side of the online casinos here, but that’s a very short-sighted viewpoint. In actually fact, we’re trying to protect players by highlighting the truth – your money is your responsibility and stepping over a line and then trying to fix things with a chargeback can have serious consequences.

Gambling Chargebacks – What are the Consequences?

If you’ve come out of a disappointing session playing at an online casino, in the heat of the moment, you might feel that performing a chargeback to stop your money from being transferred is a good idea. What you might not take into account is the consequences of going through with a chargeback.

Online transactions make dealing with money seem a little bit like a game, but the truth is that it’s no different to making payments in real life. In a sense, although this might be a bit extreme, a chargeback is like buying some shoes in a store, and then walking back in and taking your money, while keeping the shoes. If you think that sounds like stealing, you’re right. An online casino doesn’t promise to make you rich and will never guarantee you will always win. It makes much more sense to think of an online casino as an entertainment service. You pay the casino with the money you lose so that the casino can pay its employees, develop new software, market itself and give you perks. Yes, of course the casino is making a profit, but that’s what businesses are out to do.

This is the core of the problem and where a lot of players get into trouble. Performing a chargeback is like stealing, or, like claiming that the online casino itself is stealing. When you perform a chargeback, you are essentially telling the credit card company that you’ve identified a company with malicious behavior. The credit card company takes your side, since you’re their client, and they cancel the payment. What players don’t realise, is that at this point, the credit card company targets the online casino as being a potentially criminal organization. This can lead to the casino not being able to offer that credit card to players. In the case of major credit cards, it can also lead to an online casino closing completely.

On the side of the player, since a chargeback can be so harmful to an online casino, that player will undoubtedly be banned. But things could even go further. The casino might warn others about the “problem player” making sure to ban that player completely. So, from trying to cancel your losses, you can be banned completely from playing at online casinos.

In Conclusion

In cases where you’re sure you’ve been scammed and had your money illegally taken from you, then performing a chargeback makes sense. The law will be on your side. However, in all other situations, always keep in mind that performing a chargeback is a very serious act towards an online casino. It can cause a lot of trouble for the casino, and since it’s like using a service but refusing to pay for it, it can cause a lot of trouble for you as well. In any case, our advice is to try not to make any rash decisions based upon emotion. Remember that there are consequences. Instead, manage your funds and make sure you are playing with amounts that don’t’ affect your household budget.

Chargeback Your Winnings

This is the most common and intuitive reason for your card being charged back. The best online casino Australia options offer the choice to instantly deposit with your credit card, and some also let you withdraw your winnings onto your credit card. This would come in the form of a chargeback. Say you owe the credit card company $1,000, and win $500 at the casino and withdraw it as a chargeback. You would then only owe the credit card company $500. It is important to point out that some credit card companies will actually charge you a fee if you chargeback over your available line of credit, so double check that or make sure you owe more (or as much) as your chargeback winnings.

Stolen Credit Card Information

All reputable sites that take your credit card information have encryption technology and other security measures in place to ensure your safety. However, it is still possible for your credit card information to be compromised and used elsewhere. In some cases, it can be used to deposit and play at a casino, though this is relatively rare, as the person who stole it would have a tough time withdrawing to a different account name or address than the one used for the billing on the credit card. If this happens, though, just contact your financial institution, and they’ll refund your money and send you a new card.

Underage Gambler

If you are under the age of 18, it is illegal for you to gambler in Australia, but beyond that, all the most reputable online casinos practice what is known as Responsible Gaming. Part of the initiative is not allowing anyone under the age of 18 the opportunity to gamble. If you are a parent and your child uses your card to play at a casino, you could have the grounds to receive a chargeback, as it would make it evident that the online casino didn’t have the proper blockers in place to prevent it from happening.

Problem Gambler

Some online casinos will chargeback your deposit if you exhibit problem gambling, and this kind of goes back to the Responsible Gaming initiative. You can get yourself fully or temporarily blocked from a casino, and if you try to deposit with them, they should have you IP address blocked. However, if they fail to block you after you request it, you would have reasonable grounds to request a chargeback, since you specifically said that you were a problem gambler and to not let you access the deposit option.

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Can I Chargeback Online Casino

Your financial institution will almost certainly side with you and refund your money if you tell them you don’t recognize the charges, but the casino itself will blacklist you. And beyond that, it’s pretty safe to say that you only would get one go at that if you’re doing it fraudulently. However, honestly, if you deposit too much and lose it all, it might be worth it if your morals align with that as an option.